Return and Refund Policy
We offer a 30-day return and refund policy from the date of receipt for all our products. If you are not satisfied with your purchase for any reason, you may return it for a refund or exchange within this period.
If you are not completely satisfied with your purchase, we offer a 30-day return policy. Here’s how you can return a product to us:
- Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Initiate a Return: Contact our customer support team within 30 days of receiving your product to initiate a return. You can reach us via email, phone, or through our website’s contact form.
- No Return Fees: You do not need to worry about any return fees. We will handle all the costs associated with returning a product.
- Shipping Label: Once your return request is processed, we will send you a pre-paid shipping label. Simply print this label and attach it to the package.
- Ship the Product: Drop the package off at the designated shipping carrier’s location. Ensure that the item is securely packaged to prevent any damage during transit.
We strive to make the return process as smooth and hassle-free as possible. If you have any questions about returning a product, please do not hesitate to contact our customer support team.
Refund Process
- Refunds for defective orders will be processed to the original payment method. Please allow a reasonable timeframe (e.g., 5-7 business days) for processing.
- Refunds for defective or invalid products (after investigation) will follow the same process.
- If you don’t see a refund reflected in your account after a reasonable waiting period (e.g., 10-15 days), please contact your bank or payment provider before contacting AppCraftopia customer support.
We value your patience and understanding. Please contact us if you have any further questions or need any explanations. We value your trust and are always available to assist.